Get to Know the IT Services and Facilities Available to You

Welcome all new students and staff members to the University! Information and Communication Technology Office (ICTO) offers a wide range of IT services and facilities to facilitate your study and academic works.

In order for you to have a better understanding of the services and facilities provided by ICTO, the following is a brief overview:

Services and Facilities

Category Service Description
Communication Services Email System This system is for sending and receiving emails
https://webmail.umac.mo
Zoom Cloud-Based Web Conference Zoom allows you to hold online meeting, interview, Oral Defense, Conference, Virtual classroom or Webinar from your own device simultaneously with up to 100 participants per host
https://icto.umac.mo/communication-collaboration/conferencing/#zoom
Network Services SSL VPN SSL VPN service enables you to access UM intranet resources securely when away from campus
https://sslvpn.umac.mo
Wireless Network Service You can connect your mobile device (s) to Internet via wireless network service
Connect SSID: UM_SECURED_WLAN or UM_WLAN_PORTAL

Configuration Guide

Academic Services eLearning UMMoodle is the on-line education platform for UM
https://elearning.umac.mo
Virtual Computer Room This service allows you to access the specialized software provided by ICTO at your personal computer or mobile device remotely
https://vdesktop.umac.mo
Information Services Electronic Campus Map This e-map enables you to browse map information by dragging or zooming. You can use the search menu to locate buildings, departments, facilities, and transportation routes on the map
https://maps.umac.mo
myUM Portal myUM Portal enables you to access most of the web based services such as Student Information Web Services (SIWeb), e-Leave System, e-Payroll Slip and UM Phone Book at a single portal
https://myum.umac.mo
IT Support Services IT Service Management System Staff member can use this system to submit, track and manage the IT service requests online
Link: https://itservice.umac.mo
ICTO Knowledge Base ICTO Knowledge Base stores all Frequently Asked Questions and guidelines. You can search with the keywords or query words in the search box or directly find the information by choosing the corresponding category
https://faq.icto.umac.mo/
Facility Description Location
ICTO’s Computer Rooms

(Introduction Video)

Six computer rooms are set up for academic use. These computer rooms are equipped with personal computers installed with Windows 10 operating system and general application software
-E6-2092
-E6-2093
-E6-2095
-E6-3092
-E6-3093
-E6-3094
Multimedia Station There are three multimedia stations with professional software and hardware for staff to create and edit multimedia files -E5-2086

-E5-2086a

-E5-2086b

Optical Mark Recognition (OMR) There are three OMR rooms equipped with a high speed image scanner and OMR software package. Staff member can perform the collection of data from optical marks (bubbles, checkboxes) and to mark or print barcodes on plain paper forms -E5-2087

-E5-2088

-E5-2089

Staff Commons This room is set up for academic staff members who want to make a short break before or after their classes. The room is equipped with two desktop PCs, one LCD projector, one scanner and one network printer for academic staff to prepare or make modification to their teaching materials. All academic staff can access the room using the campus card -E6-1091c
Personal Multimedia Computer Rooms Five personal multimedia computer rooms are equipped with professional software and hardware. UM student can edit and do the post-production on multimedia as well as to convert output into computer and Internet playable format at the rooms -E6-1091d

-E6-1091e

-E6-1091f

-E6-1091g

-E6-1091h

Learning Commons Service Counter ICTO provides notebook computers on loan, self-service printing and basic computer support service at Learning Commons Service Counter -E6-G111h
Hardware Based Video Conference System It provides internet-based real time collaboration through online meetings, presentations, teaching and learning activities with the participants around the world using H.323 or SIP protocol -N6-2022

For more information about the IT services and facilities, please refer to the Handbook: https://icto.umac.mo/training/it-facilities-and-services-handbook/

Support Methods

If you need any assistance regarding the IT services and facilities provided by ICTO, you can contact ICTO Help Desk. We will provide support via the following methods:

Contact Information
Location Room 2085, 2/F, Central Teaching Building (E5)

Map

Introduction Video

Telephone 8822 8600
Email icto.helpdesk@umac.mo
IT Service Management System
(For Staff)
https://itservice.umac.mo
Service Hours
Monday to Thursday 9:00am to 1:00pm and 2:00pm to 5:45pm
Friday 9:00am to 1:00pm and 2:00pm to 5:30pm
Closed on Saturday, Sunday and Public Holidays
2018-09-19T17:42:41+00:00 14 Sep 2018|